Refund and Return Policy

You may request a return within 7 days of delivery when:

• The wrong product was delivered
• The product arrived damaged or leaking
• The product was defective or expired when delivered
• The delivered product was materially different from its website description
• An unopened product is in its original, unused, sealed, and resalable condition

Damaged, leaking, incorrect, or missing items must be reported within 48 hours of delivery. Include your order number and clear photographs or video of the product, packaging, shipping label, and reported problem.

For hygiene, health, and safety reasons, change-of-mind returns are not accepted for:

• Opened, used, tested, or partially consumed products
• Products with a broken or removed seal
• Opened cosmetics, skincare, personal-care products, or supplements
• Products damaged by improper use, handling, or storage
• Products returned without their original packaging
• Promotional gifts, free samples, clearance products, or final-sale products

These restrictions do not affect your rights when a product is defective, damaged, expired, incorrect, or materially different from its description.

Skin response and preferences concerning fragrance, colour, or texture can vary and do not automatically make a product defective. Please review the ingredients and directions and perform a patch test where appropriate.

Before returning anything, email info@abbyskincare.in or call +91 86998 40017 / +91 89689 40017. Do not send a product back until you receive return instructions.

Approved returns should be securely packed and sent as instructed to:

Abby Skin Care will cover reasonable return shipping where we supplied a damaged, defective, expired, or incorrect product. For an approved change-of-mind return, the customer may be responsible for return shipping.

Returned products are inspected after receipt. A return may be refused if it does not meet this policy or appears to have been used, altered, or damaged after delivery. An approved return may result in a replacement, store credit, or refund, as applicable.

Approved refunds are issued to the original payment method and are normally initiated within 7–10 business days after the returned product is received and inspected. Banks, card issuers, UPI providers, and payment gateways may take additional time to credit the amount.

Original shipping charges, customs duties, and other non-recoverable delivery expenses are normally not refundable unless the return resulted from an error by Abby Skin Care.